I was thinking in class today that knowledge management and knowledge exchange are not mutually exclusive. A truly successful knowledge management system would facilitate knowledge exchange. Companies struggle with creating a system that employees will actually take the time to use...and the "system" does not have to be all electronic. Why not create a system that connects you with someone based on what issues you are facing and automatically schedules that cup of coffee for the two of you?
It's not just the tacit nature of the knowledge that makes knowledge exchange difficult. It's also the timing. You need to hear the right information at the right time for it to be relevant. Otherwise the information is just noise...which is usually how I felt in my previous company's "best practice" sharing at national conferences. It wasn't the right information at the right time. It wasn't relevant.
Knowledge management is difficult but it's important for companies to keep trying.
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