I had the pleasure of working through several software implementations in my previous career...not from the side of IT but from the user side. Yes, I was one of the guilty ones in marketing that found the work-arounds and messed up the program for everyone else.
We would get caught in the day to day demands...the squeakiest wheel gets the grease right? It seemed any software package the company introduced that was supposed to make us more effecient took TWICE the amount of time as it did before. Oh it was such a pain.
SAP and a package with a CRM tool named LSP was the worst. We had so many glitches and problems...so many orders that didn't show when they were supposed to. Split shipments. Missed deadlines. Etc. etc. etc.
To the credit of my previous employer they stuck to it. They MADE us use the software...they forced it down our throats. It took longer to begin with, yes...but it's funny how when something becomes a performance criteria you suddenly find a way in your busy day to make it work. It turns out all the extra time was just because it was different and I didn't know how to use it. Once I got used to it, it took the same amount of time or less...
As more and more of the company discovered the same fact I did, it's also funny...there were less problems with split shipments...missed deadlines...and inaccurate forecasts.
Wow. It stinks to find out you are part of the problem...and that the folks in the ivory tower do know what they're doing...sometimes anways.
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